FAQs

 

WHERE DO WE DELIVER?

We currently ship within the USA using standard shipping. More shipping options will be available soon.

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.

DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

We accept shipping to PO Boxes, however, we are unable to ship to Military APO/FPO addresses.

HOW CAN I TRACK MY PACKAGE?

You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.

WHAT SHOULD I DO IF MY TRACKING NUMBER DOESN'T WORK?

Tracking numbers may take 3–5 business days to appear in the carrier system. If the order hasn't arrived after 20 business days (US), contact customer support.

WHAT SHOULD I DO IF A PACKAGE IS MISSING?
  1. Look around the delivery area (mailbox, porch, etc.).
  2. Check your Order Confirmation for tracking status.
  3. Use the tracking link to identify the local carrier.
  4. Contact the local carrier for more information.
  5. If still not found, contact our customer service.
IS PREMIUM SHIPPING AVAILABLE?

Currently, we only offer Standard Shipping. More options will be available soon.

HOW CAN I EDIT/CANCEL MY ORDER?

Orders process quickly. Contact us within 6 hours of placing your order if you need to make changes.

IS THERE A CANCELLATION FEE AVAILABLE?

No, if the order qualifies for cancellation, there is no fee.

CAN I APPLY A PROMOTION CODE AFTER MY PURCHASE IS COMPLETED?

No, promo codes cannot be added after an order is placed.

HOW DO I USE A PROMO CODE ON CHECKOUT?

Add your products to cart, proceed to checkout, and enter the code in the discount box.

CAN I PLACE AN ORDER OVER THE PHONE?

No, we do not offer phone ordering. Please place your order online.

CAN I RETURN MY PACKAGE?

If you have issues with your order, contact us within 7 business days. We will arrange a refund or replacement if appropriate.

Do not return items unless we specifically request it; unauthorized returns are not eligible for reimbursement.

HOW LONG DO REFUNDS AND REPLACEMENTS TAKE?

Refunds or replacements are processed within 7 business days after approval.

Replacement tracking numbers are sent within 7–10 business days.

Refunds typically take 3–5 business days depending on your payment provider.

WHEN THERE ARE UNKNOWN CHARGES, WHAT SHOULD I DO?
  1. Check your Order Confirmation.
  2. Ask family/friends if they used your information.
  3. Contact your bank for clarification.
  4. Contact our customer service team.
WHY MY PAYMENT ISN'T ACCEPTED?

Your bank cannot disclose decline reasons to us. Contact your bank or try a different payment method.

WHEN WILL MY CARD BE CHARGED?

Your card is charged as soon as the order is successfully placed.

WHAT IF I FIND SOMETHING SUSPICIOUS REGARDING MY PURCHASE?

If you receive suspicious communication, contact our customer support immediately.

HOW SECURE IS MY PERSONAL INFORMATION?

Your data is protected by SSL encryption and sent securely to our payment provider. We do not store your credit card information.

WHAT IS THE PROCESS FOR QUALITY ASSURANCE?

We work with top manufacturers. Each product goes through a detailed QA process and must score at least 80/100 before being approved for shipping.